Over the course of history, the role of physicians underwent several profound changes. From prehistoric healers, the Hippocratic Oath and first med schools to the increased importance of science and—now—technology.
The next major change is happening as we speak.
Healthcare industry benefits from the introduction of AI in data storage and security processes. However, the main concern of any healthcare professional is to provide accurate information leading to improved health outcomes. Companies selling supplements or providing various treatments strive to keep their clients informed as well. In both regards, AI-powered IncredBots chatbot offers considerable advantages in several key areas.
Waiting for the automated attendant to end its obligatory opening statement can be the cause of weariness in and of itself. Not to mention the fact that ten people have called before you, in which case it’s nothing but repetitive music for the next few minutes. It comes as no surprise then that 42% of customers choose a live chat over other means of communication. Chatbots have already proven to be efficient customer-service employees with a perfect memory. They are available 24/7 and can answer questions of several people at once.
IncredBots chatbots can also:
- conduct a preliminary questionnaire in order to select a proper healthcare professional, if a patient is not sure about the specialist he/she should visit,
- conduct another questionnaire to determine what kind of supplementation is best for the customer,
- schedule an appointment,
- provide pricing and test results information,
- keep track of all appointments and follow-ups,
- remind about approaching visits,
- provide answers to additional questions a patient might have.
With their help, patients receive information instantly, while healthcare institutions can lower the costs of customer service.
Information, Information, Information
In the 21st century, amid the deployment of artificial intelligence and the demand for instant connectivity, 83% of adult Internet users look for information regarding health online. What is more surprising, in terms of people aged between 50 and 64, the percentage is only slightly smaller (80%). Searching for causes of feeling under the weather, appropriate medicine, or treatment became a norm. However, as is the case for most information found on the Internet, believing everything you read or watch is not advised.
For some, a visit to a healthcare professional is the last-case scenario. However, according to Dr. Matteo Berlucchi “3 in 5 visits to a general practitioner are things you can do on your own if you have information and advice”. It stands to reason that the information found on the Internet is not particularly useful. It can be harmful though. That is why the demand for verified information is high. Virtual assistants can instantaneously provide accurate information that is tailored to a specific query of a specific patient. The patient can converse with the chatbot. With a properly set up persona, such a chat can be both pleasant and beneficial. Providing the chatbot with the symptoms of illness, it can analyze other cases and suggest a course of action, i.e. specify which specialist to visit. Having in mind the machine-learning component of AI, chatbots will only get more accurate with their diagnosis. Of course, chatbots are no way equipped nor qualified to actually treat patients.
IncredBots chatbots can also be used to monitor the health status of patients and regularly so. The time of healthcare professionals is limited and so is the number of patients they can see each day. Chatbots can send reminders about medicines and ask to enter additional information.
What can chatbot measure?
- calorie intake,
- pulse rate,
- sleep quality,
- stress level and more.
The reminders help to develop a habit and pursue the established goals. Also known as gamification, working towards an objective is a strategy for keeping users engaged. According to a survey conducted by TalentLMS, 89% of respondents said that a point system would increase their engagement. Chatbot can easily award stars for keeping with the appointments and taking medicine regularly. Through a chatbot, patients can also receive health recommendations made by a healthcare professional based on the results obtained using other equipment like fitness trackers.
A patient will also be able to receive information regarding any health-related query from a verified source. The patient can ask the Incredbots chatbot general-knowledge questions relating to, for instance: contraceptives (which is a taboo subject in many countries), prescriptions, or supplementation.
On the other hand, Incredbots chatbots can improve the internal processes of healthcare institutions. Having a quick insight into a patient’s history (previous illnesses, allergies, regularly administered medicines) might be a matter of life and death. A record-keeping chatbot is a worthy addition to a patient record system. It can regularly update information based on interviews conducted with patients. Again, information is provided instantly and flawlessly.
Come in, the chatbot will see you now
At the core of chatbots’ functionalities is the formerly technologically impossible personalized approach.
Personalized and anonymous.
We often do not share what ills or troubles us with others, even our family. Talking to an artificial being might lessen the discomfort. For that reason, chatbots are also used as digital therapists. The virtual assistant will be objective and will let the patient get the problems of his/her chest.
What’s up, chatdoc?
The healthcare sector is ready for the digital age. With the introduction of chatbots, patients receive improved customer care, verified information, and helpful recommendations, whereas healthcare professionals benefit from a quicker insight into patients’ history and—not having to answer a multitude of repeating questions—are able to focus on helping them achieve better health outcomes. Patients provided with information by the chatbot will remember where they obtained it and more likely will go there with their health-related problems when needing consultation and medicine.
By leveraging the benefits of chatbots, the technology-driven world of healthcare will keep the patients safe and informed, and the institutions prosperous and focused on the most important tasks.
Do you want to create your own chatbot? Contact us and we will help you do just that.